About Us

Welcome to Charnwood Community Care — and thank you for taking the time to get to know us. We’re a family-run care and support service dedicated to helping adults aged 18 and over live safely, comfortably and happily in their own homes across Charnwood and the surrounding villages.

We understand that care isn’t a one-size-fits-all service. Everyone’s needs, preferences and routines are different, so we take the time to truly listen and tailor our support to each individual. Our team is made up of kind, compassionate and highly skilled carers who are passionate about making a positive difference in the lives of the people we support.

Our Values

At the heart of everything we do are our three core values:

Care – putting the needs, comfort and well-being of our service users first.
Compassion – delivering support with kindness, understanding and respect.
Community – building meaningful connections with the people we support, their families, and the wider community.

We treat everyone as if they were a member of our own family, offering not just practical support but also emotional reassurance, companionship, and trust. We believe that strong relationships and open communication are the foundations of excellent care — and we’re here for families too, not just the person receiving support.

How We Support You

Arranging care should feel simple and stress-free, not overwhelming. Whether you’re looking for help for yourself or a loved one, we’ll guide you through every step and create a support plan that works for you.

We know how important the right support is — especially for those living with mental health challenges — and we approach this with sensitivity and understanding. Support in this area often looks different from physical care, so we’ll always take the time to get to know you and make sure we provide the right kind of help.

Care That Grows With You

Life can change, and so can your needs — and that’s okay. We regularly review care and support plans with our service users and their families to ensure everything remains relevant and effective. Our approach is flexible and responsive, adapting as things change so that you always receive the right level of care.

Here When You Need Us

At Charnwood Community Care, we’re more than just a care provider — we’re a team of people who genuinely care. Our mission is to help you live independently, feel supported, and enjoy life in the place you know and love: your home.

If you’d like to learn more about how we can help, please visit our Contact Page and get in touch. We’re always happy to chat and answer any questions you might have.

Meet Us

Michelle Johnston – Registered Manager

My journey in care began many years ago, and it has been one of the most rewarding aspects of my life. Over the years, I’ve supported individuals and families with a wide range of needs and in various settings. I’ve worked as a hands-on carer, a care manager, a support worker in children’s homes, and as a reablement team leader for the local authority — helping adults return home safely from hospital with the right care and support in place.

Through these experiences, I’ve seen firsthand just how much of a difference good care can make. I’ve also seen the devastating impact that poor care and support can have on people’s lives and the lives of those who love them. That’s one of the biggest reasons I decided to start Charnwood Community Care — I wanted to build a service that truly puts people first.

I’m deeply passionate about what I do and the difference our team can make every single day. For me, it’s about more than just providing care — it’s about helping people live with dignity, independence, and joy. I believe that everyone deserves the chance to thrive, not just survive, and that belief is at the heart of everything we do here.

Isobel Johnson - Team Leader

My journey in care began many years ago when I provided one-to-one support for an elderly lady. It was during that time that I learned just how important compassion, trust, and dignity are when supporting someone — and it’s those values that continue to guide everything I do today. That first experience sparked a real passion for helping others and shaped the career I’m so proud to have built.

As Care Manager at Charnwood Community Care, I’m responsible for overseeing our care plans, supporting and guiding our wonderful team, and making sure that every person we support receives high-quality, respectful, and person-centred care.

Even though I manage the service, I still choose to carry out regular care calls — and that’s very important to me. Staying hands-on keeps me connected to the people we support, helps me understand their needs first-hand, and reminds me why I love what I do. It also allows me to lead by example and support my team from a place of real experience.

I’m passionate about creating a safe, supportive and caring environment where every person feels valued, listened to, and truly cared for. Knowing that I can make a positive difference in someone’s life — no matter how big or small — is the reason I love coming to work every single day.